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TERMS AND CONDITIONS (RULES FOR PURCHASING GOODS)
I GENERAL TERMS AND CONDITIONS
1.1 The online store LOTREGA.LT is administered by Lotrega, UAB company code 304119706; S. Raštikio g. 29, 50117 Kaunas pagalba@lotrega.lt +370 64052200.
1.2. These terms and conditions (hereinafter referred to as the RULES) are considered a purchase and sale agreement concluded between you (hereinafter referred to as the BUYER) and the seller of the online store LOTREGA.LT (hereinafter referred to as LOTREGA). This purchase and sale agreement establishes the obligations and responsibilities of the BUYER and LOTREGA when purchasing goods in the online store LOTREGA.LT and ensures the rights of both parties.
1.3. Registered and unregistered natural and legal persons have the right to purchase goods in the online store LOTREGA.
1.4. Persons under the age of 16 who wish to purchase LOTREGA must have the consent of their parents or guardians.
1.5. Before placing an order or registering, the BUYER shall familiarize himself with the purchase and privacy rules and confirm this by placing a checkmark next to the above-mentioned items, where he agrees with the terms of service, purchase and privacy rules.
1.6. The BUYER is not entitled to place an order or continue registration if he is not familiar with, does not agree or partially agrees with the LOTREGA purchase or personal data privacy RULES.
1.7. LOTREGA shall not be liable in cases where losses arise due to the fact that the BUYER, disregarding the recommendations provided to him and his obligations, did not familiarize himself with the LOTREGA Rules, although he was given such an opportunity.
1.8. LOTREGA reserves the right to unilaterally change, amend or supplement these RULES at any time. The RULES in force at the time of purchase shall apply to the BUYER.
II BUYER'S RIGHTS AND OBLIGATIONS
2.1. The BUYER, in accordance with the established RULES and the laws and legal acts of the Republic of Lithuania, has the right to purchase LOTREGA.
2.2. The BUYER undertakes to pay the agreed price for the goods and their delivery within the period established in the rules and to accept the ordered goods in accordance with the procedure established in these RULES.
2.3. The purchase and sale agreement between the BUYER and LOTREGA is considered concluded from the moment when the BUYER, having created a shopping cart in the online store, specified a delivery address, selected a payment method and familiarized himself with these RULES, clicks the "Buy" button and is valid until the full fulfillment of obligations under this agreement. In cases where the BUYER does not agree with all or a certain part of the RULES, he must not place an order.
2.4. The BUYER is responsible for the correctness and accuracy of the data provided to LOTREGA during registration or purchase.
2.5. When registering or making a purchase, it is necessary to provide the exact address of residence, postal code and other necessary data, as they will be used not only for delivering the goods, but also (automatically) for forming the delivery fee and VAT invoice for the purchased goods.
2.6. When registering, the data must be specified correctly, with Lithuanian characters, otherwise LOTREGA does not assume any responsibility for the timely settlement of the payment, delivery of the shipment to the correct address or other problems arising from inaccurate or incorrectly provided data, and the customer risks losing the ordered goods or being charged again for the delivery of the goods.
2.7. The BUYER may be additionally charged for re-delivery or in other cases, if LOTREGA had additional costs due to the BUYER's incorrect or incorrect data provided in the LOTREGA.LT online store.
2.8. Each contract concluded between the BUYER and LOTREGA is registered and stored in the system.
2.9. The BUYER undertakes to comply with these RULES and not to violate the legal acts of the Republic of Lithuania.
III RIGHTS AND OBLIGATIONS OF THE SELLER
3.1. If the BUYER attempts to harm the operation, stable operation, security of the LOTREGA online store, or violates its obligations, LOTREGA has the right to immediately and without prior notice limit, suspend (terminate) his access to the online store and is not liable for any losses of the BUYER related to this.
3.2. LOTREGA reserves the right to unilaterally change, amend or supplement these RULES at any time. The BUYER is subject to the RULES in force at the time of purchase.
3.3. LOTREGA has the right to cancel the BUYER's order without prior notice.
3.4. LOTREGA has the right to temporarily or indefinitely terminate the operation of the online store without separate notice and is not liable for any losses of the BUYER related to this, except in cases where the BUYER confirmed his order before the suspension of operations. All obligations assumed prior to the termination of activities shall be performed until fulfilled or recognized as unenforceable.
3.5. LOTREGA undertakes to create conditions for the BUYER to properly use the services provided by the electronic store. LOTREGA does not provide any guarantees that the electronic store will operate uninterruptedly or that data transmission will be error-free. The Seller is not liable for any losses of the BUYER related to malfunctions of the electronic store and (or) data transmission errors.
3.6. The Seller undertakes to deliver the goods ordered by the BUYER to the address specified by the BUYER in the order under the conditions specified in Section VI. of the Rules.
3.7. LOTREGA, in the event of important circumstances, being unable to deliver the ordered goods to the BUYER, undertakes to offer the BUYER an analogous product. If the BUYER refuses to accept an analogue of the goods or does not have an analogue of the goods. In this case, the SELLER is exempt from liability for non-delivery of the goods.
3.8. The SELLER undertakes to store the data provided by the BUYER and use them only for the purposes of selling and delivering goods, without violating the requirements for the protection of personal data provided for by the legal acts of the Republic of Lithuania.
IV GOODS AND THEIR PRICES
4.1. The properties of the goods and their descriptions are provided in the card of a specific product.
4.2. LOTREGA does not assume responsibility for incomplete or incorrect properties of the goods or their descriptions, all descriptions are for informational purposes only. The exact descriptions and specifications of the goods should be checked on the product packaging or user manual.
4.3. The publication of goods on LOTREGA.LT does not oblige LOTREGA to sell the goods.
4.4. LOTREGA reserves the right to change the assortment of goods at any time.
4.5. LOTREGA indicates, and the BUYER confirms that he is familiar with the fact that the goods specified by LOTREGA, in their color, shape or other parameters, may not correspond to the actual size, shape and color of the goods due to the characteristics of the technical equipment used by the BUYER (e.g. monitor).
4.6. The BUYER agrees that by placing an order electronically in the online store, he undertakes to pay the price for the goods specified in the order.
4.7. The prices of specific goods are given in euros and indicated in the description of each item, and do not oblige LOTREGA to sell the goods at the indicated price, if the indicated price is a consequence of a system error or a systemic malfunction, the price provided does not correspond to the real market situation.
4.8. The price of the goods does not include delivery or other additional fees. The delivery fee is calculated based on the weight of the goods and/or the distance to the delivery address at the time of each order.
4.9. After placing an order, the goods are reserved only after payment is received on LOTREGA's current account.
4.10. The placed order is considered confirmed only after LOTREGA employees review it and provide information about the order confirmation to the client.
4.11. The photos provided on the website are for informational purposes only. Due to the natural properties of wood and different screen settings, the color, pattern or texture of the products may differ from those seen in the photos. LOTREGA reserves the right to improve products, change their technical characteristics or appearance without prior notice.
V PAYMENT FOR GOODS
5.1. The BUYER pays for the goods ordered using one of the payment methods available in the online store, read more.
VI DELIVERY OF GOODS
6.1. When ordering goods, the BUYER undertakes to indicate the correct delivery address, since the delivery fee is calculated based on the address entered during registration.
6.2. The BUYER can collect the goods free of charge at the LOTREGA production base at Lentpjūvės g. 4, 54400 Didžiozis Lapės, Kaunas district.
6.3. In other cases, the BUYER, when ordering, chooses the method by which the ordered goods will be delivered to him and pays for the delivery according to the type of delivery and the weight and/or distance of the goods.
6.4. The usual delivery time is 1 - 4 days, however, the BUYER receives the specified delivery information with the order confirmation by e-mail specified during registration. This term can be agreed individually and may change.
6.5. LOTREGA undertakes to send the goods ordered by the BUYER to the specified address in Lithuania and the selected delivery method, unless the shipment or its parameters do not meet the requirements of the ordered service, or incorrect information is provided. The BUYER agrees that, exceptionally, delivery may be delayed due to unforeseen circumstances.
6.6. In all cases, LOTREGA is exempt from liability if the courier fails to deliver the goods to the customer. If the Goods fail to be delivered, the next time the goods will be delivered only after payment for the repeated delivery of the goods.
6.7. LOTREGA undertakes to deliver the goods to the BUYER in the shortest possible time. The BUYER agrees that, in exceptional cases, the delivery of the goods may be delayed due to unforeseen circumstances beyond the control of LOTREGA. In such a case, LOTREGA undertakes to immediately contact the BUYER and coordinate the delivery of the goods.
6.8. LOTREGA, in the event of important circumstances, being unable to deliver the ordered goods to the BUYER, undertakes to offer the BUYER an analogous good. If the BUYER refuses to accept an analogous good or does not have an analogous good, LOTREGA is exempt from liability for non-delivery of the goods.
6.9. LOTREGA is not liable for non-delivery or late delivery of the goods ordered by the BUYER, if this occurred due to the fault of third parties or due to circumstances that LOTREGA could not control and prevent the occurrence of these circumstances or their consequences.
6.10. LOTREGA or a representative authorized by LOTREGA is not liable and does not check whether the goods are collected by the person specified in the order. This is the BUYER's responsibility. The BUYER agrees that after the goods are delivered to the address specified in the BUYER'S order and the person who accepted the goods signs the goods acceptance note, the goods are considered to be transferred to the BUYER.
6.11. During the delivery of the goods, the BUYER must check the condition of the shipment together with LOTREGA or its authorized representative. After the BUYER signs the invoice (waybill) or other document of delivery and acceptance of the shipment, it is considered that the shipment has been transferred in proper condition. If the BUYER notices that the packaging of the delivered shipment is damaged (crumpled, wet or otherwise externally damaged), the BUYER must note this on the invoice (waybill) or other document of delivery and acceptance of the shipment and, in the presence of LOTREGA or its representative, draw up a free-form report of the shipment damage. If the BUYER fails to perform these actions, LOTREGA is released from liability to the BUYER for damage to the goods, if such damage was caused by damage to the packaging, which the BUYER did not mark in the manner established above.
6.12. If the BUYER notices that the goods do not correspond to the order, he undertakes to immediately contact LOTREGA by phone and mail. LOTREGA undertakes to take all steps to eliminate existing defects if such defects are due to the fault of LOTREGA or third parties acting on its behalf.
6.13 Information on delivery methods and prices.
VII RETURN OF GOODS
7.1 You can find the rules for returning goods and all information here.
VIII RESPONSIBILITY
8.1. The BUYER is responsible for the accuracy of the data provided in the registration form or during the purchase. The BUYER assumes responsibility for the consequences arising from the incorrectness or inaccuracy of the data provided in the registration form or during the purchase.
8.2. The parties are liable for the violation of the purchase and sale agreement concluded using electronic means in accordance with the procedure established by the legal acts of the Republic of Lithuania.
8.3. LOTREGA is not responsible for the information provided on the websites of other companies or the activities carried out, does not supervise or control those websites and does not represent those companies and individuals. Even if the BUYER accesses these websites through links in the LOTREGA online store.
8.4. In the event of damage, the guilty party shall compensate the other party for direct losses incurred due to its fault.
8.5. LOTREGA ensures the security of its visitors' data.
8.6. Personal data provided during registration and later in the account may be used to fulfill the order and provided to related third parties, i.e. delivery services, etc.
8.7. The data provided may be used for marketing purposes.
IX PROVISION OF INFORMATION
9.1. LOTREGA sends all notifications to the email address provided by the BUYER in the registration form.
9.2. The BUYER sends all notifications and questions using the means of communication available in the Contact Us section of the LOTREGA online store or to pagalba@lotrega.lt
X FINAL PROVISIONS
10.1. These RULES have been drawn up in accordance with the legal acts of the Republic of Lithuania.
10.2. The law of the Republic of Lithuania shall apply to the relations arising on the basis of these RULES.
10.3. All disagreements arising from the implementation of these RULES shall be resolved through negotiations. If an agreement cannot be reached, disputes shall be resolved in accordance with the procedure established by the legal acts of the Republic of Lithuania.
10.4. In the event that the BUYER does not agree with the response prepared and transmitted by LOTREGA to the BUYER's written claim, the BUYER (natural person, consumer) may submit his/her request/complaint regarding the goods purchased from LOTREGA to the State Consumer Rights Protection Service (Vilniaus g. 25, 01402 Vilnius, e-mail: tarnyba@vvtat.lt, tel. 85 262 67 51, fax: (85) 279 1466, on the website www.vvtat.lt (also to the territorial divisions of the State Consumer Rights Protection Service in the counties) - or fill out the request form on the ODR platform https://ec.europa.eu/odr/.